Return Policy

Return Policy

Cannabinoids, cbd oil and more


Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us before you have our reference number.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Returning a package
Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition in which you received it in. It should also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchases back to us before you have our reference number.

There are some situations where only a partial refund is given (if applicable)
The item isn't in its original condition, damaged or missing parts for reasons not caused by our error. Any item that is returned more than 30 days after delivery

Refund (if applicable)
Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you of the acceptance or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refund (if applicable)
If you haven't received a refund yet, double check your bank account first, please. Then contact your bank or credit card company, it may take some time before your refund is officially posted. If you have done all this and have not yet received your refund, please contact us at wholesale@cannabinoidexpert.com.

Exchanges (if applicable)
We only replace items if they are defective, damaged or if it arrived spoiled. If you need to exchange it for the same item, send us an email at wholesale@cannabinoidexpert.com and send your item to:


cannabinoidexpert.com
Edisonstraat 16 to D
3281 NC Numansdorp
The Netherlands


Shipping
To return your product, you will be advised where to ship your goods to, we have several locations in the world.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Shipping & Delivery
In order to return your product, you will be advised where to ship your goods, we have many locations in the world.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Discover the possibilities of cannabinoids
Supplying our CBD solutions and oils all over the world, we take on all challenges our industry faces. As a white and private label manufacturer, we product high-quality solutions to be put on your shelves or on your site. Contact our support team by calling +31(0)186680670 or send an email to wholesale@cannabinoidexpert.com 

We are more than happy to design your next product for you with low MOQs.